Introducing 3CX
3CX is a leading software-based, open-standard IP phone system that delivers a robust Unified Communications solution for businesses. Designed for both on-premise and cloud deployments, 3CX supports voice calls via SIP trunks and popular IP phones.
Key features include web conferencing, real-time presence management, and softphone applications for desktop and mobile devices, facilitating remote work and enhancing flexibility. With its intuitive web-based management interface, 3CX simplifies administration, reduces costs, and eliminates the complexities of traditional phone systems.
Here is a breakdown of why 3CX is the solution for your business:
Telephony
Web client and mobile apps for remote working.
Video
Included in your system, no add-ons needed.
Live Chat
Talk with your customers in real time via your website, Facebook or WhatsApp!
SMS
Allow your customers to interact with you instantly.
Intergrations
CRMs, MS Teams and Microsoft 365.
Low Cost
Save on your phone bills, add ons and hardware.
Flexible
Keep your numbers, choose your phones and your provider.
Secure
3CX includes advanced security features.
Why Choose Croft for your 3CX Phone System and Support?
Croft are a 3CX Titanium partner. Titanium is the highest level a partner can achieve with 3CX and is awarded to the most successful and experienced partners with a history of deploying and supporting 3CX’s solutions. Achieving the Titanium Partner status within the 3CX ecosystem is a testament to Croft’s commitment to excellence, expertise, and proficiency in delivering 3CX’s telecom solutions.
As a 3CX Titanium Partner, we can offer our clients the following benefits:
Expert Support and Knowledge
Expert pre-sales advice, support, and specialist knowledge from a partner with years of experience in the 3CX platform.
A Wide Range of Connectivity Options
A wide range of SIP Connectivity options which includes the provision of international carrier services as well as domestic UK services.
Dedicated 3CX Engineers
Access to a dedicated team of 3CX-certified engineers with a good understanding of what the platform can really achieve for clients.
Bespoke Options
Bespoke Call Centre and CTI integration capabilities to meet specific needs.
A Wide Range of Hosting Options
A range of hosting options via the Croft Voice Focus Data Centre service with enhanced resiliency and management.
Global Reach
Ability to service international clients’ needs using the 3CX, a global product.
Paul Clarke, Senior Channel Manager, 3CX
" We are thrilled to welcome Croft as our newest Titanium Partner in the 3CX family. Their dedication to excellence and commitment to delivering outstanding communication solutions make them a valuable addition to the elite 3CX partner network. With their extensive expertise and innovative approach, we are confident that Croft will provide unparalleled service and support to businesses seeking to enhance their communications infrastructure with 3CX. Congratulations to everybody at Croft on achieving this significant milestone, and we look forward to an increasingly successful partnership for years to come. "
3CX Apps and Features
With 3CX, you can take your phone extension wherever you go. The 3CX apps for Android, iOS, web browsers, and Windows ensure you stay connected anytime, anywhere. Additionally, customers can easily reach you directly through your website with 3CX Live Chat, as well as through seamless Facebook and WhatsApp integration. Stay in the loop and enhance customer communication with 3CX’s versatile connectivity options.
3CX Apps for Android and iOS Devices
- Make and receive calls from anywhere
- Conduct video conferencing
- Enjoy instant messaging and chat
- Respond to WhatsApp messages
- Host conference calls
- Make free VoIP calls using your smartphone
- Benefit from encrypted and secure communications
User-friendly Web Client / Desktop Apps
- Work remotely with a multifunctional web app featuring UC tools
- Make calls from your browser, IP phone, or smartphone
- Respond to customer inquiries via live chat, WhatsApp, and SMS in one interface
- Initiate video conferencing with a single click
- Use the native desktop app for calls
- Launch calls directly from your CRM
- Integrate seamlessly with Microsoft 365
- Check the availability of your colleagues
3CX Live Chat
- Engage with customers through live chat on your website
- Set up chat queues for efficient communication
- Respond via the web client or the 3CX app
- Transfer chats to team members seamlessly
- Upgrade a chat to a call or video with a single click
- Access detailed chat reporting
- Utilise chat monitoring tools for managers
Facebook Messenger Integration
- Connect your Facebook business page to send all messages to your web client
- Agents can respond to customer inquiries without needing Facebook access
- Route messages to a queue with multiple agents for efficient handling
- Access chat reports for each agent and queue
WhatsApp Integration and Business SMS / MMS
- Centralised logging of messages ensures compliance with company policies
- Staff can communicate without sharing personal WhatsApp numbers
- All chat conversations are stored in a central location
- WhatsApp messages can be routed to a queue of agents to distribute workload
- Send SMS and MMS to your customers
- Route messages to multiple agents to ensure timely responses
- Keep personal mobile numbers confidential
Integrated Video Conferencing
- Free for up to 250 participants
- Start video conferences with a single click
- Offer dial-in options for easy access
- Create conferences or webinars effortlessly
- Provide remote control assistance for quick troubleshooting
- Pre-upload PDFs before meetings
- Utilise a built-in whiteboard
- Share your screen easily
- Engage participants with a polling tool
- Record your sessions for future reference
- Integrated chat for seamless communication
The 3CX Call and Contact Centre
Boost customer service and sales with 3CX’s advanced call centre features. Increase productivity and streamline support using 3CX’s powerful contact centre technology. Key features include:
- Switchboard and wallboard tools
- Detailed call centre reporting on user activity, queues, and SLAs
- Queue strategies and real-time statistics like round robin and hunt by threes
- Call and chat monitoring for managers
- Seamless integration with Microsoft 365 and popular CRMs like Salesforce and Freshdesk
- Custom CRM integration with 3CX CRM API
- Call recording and hot desking
- Create custom call flows using 3CX Call Flow Designer (CFD)
Security and Backup
3CX sets the standard in VoIP security with advanced features designed to protect your PBX system from attacks. Key security measures include:
- Enhanced secure web server configuration
- Automatic detection and blacklisting of SIP attack tools
- Global IP blocklist, automatically updated for all participating PBXs
- Encrypted traffic to 3CX apps via the 3CX Tunnel
- SRTP encryption for voice traffic
- Automatic SSL certificate generation and management
- A+ rating from Qualys Labs and A rating from Immunilabs
- Automatic failover for instant backups
- HTTPS encryption between browser and website
- IP-based access restrictions for the 3CX management console
3CX Integrations
3CX CRM integration enhances customer satisfaction, boosts staff productivity, and saves time by supporting major CRMs like Salesforce, Microsoft Teams, Microsoft Dynamics, and HubSpot. Benefits include:
• Automatic call journaling
• New customer record creation for unknown numbers
• Saves time by eliminating manual searches
• Chat journaling when using 3CX Live Chat
• Seamless call logging directly into CRM records, even with 3CX apps
Host your 3CX Communications with Croft's Voice Focus Data Centre
The Voice Focused Data Centre (VFDC) from Croft is the perfect choice for your 3CX hosting needs, providing flexibility, security, and guaranteed voice priority with full SLA and uptime assurance. Utilising a Hybrid Cloud Stack VM design, each of the multiple Cloud Stacks consists of 20 Compute Engines with 800 CPU cores, 5.62TB of RAM, and 391TB of storage, ensuring exceptional uptime and resilience, even during failures. Equipped with diverse power supplies and 2N + 2 air conditioning units for optimal cooling, the VFDC features nightly backups to a remote location and complies with ISO 27001 security standards. Additionally, an active-active resiliency option mirrors the 3CX environment across two geographic locations, further enhancing reliability.