Croft Awarded 8×8 EMEA Partner Solution of the Year 2024

We’re excited to announce that Croft has been named 8×8 EMEA Partner Solution of the Year! This prestigious award recognises our team’s exceptional skill and innovation in implementing unified communications and contact centre solutions.

In a field brimming with strong contenders, Croft emerged as the clear frontrunner, as Oliver McCleery, 8×8 Channel Account Manager, explains. “Croft delivered an incredible win in the enterprise sector,” he said. “Not only did they secure an upfront deal for 8×8 UC, CCaaS, Voice for Teams and SecurePay, they also laid the groundwork for future expansion.  Croft also designed and delivered the solution, working in partnership with 8×8 Expert Services which was a key element of the deal.”

Our winning project? A large-scale, multi-country deployment for a major enterprise client. We tackled complex challenges head-on, delivering a comprehensive solution that transformed their operations.

The Client’s Challenges:

• Remote work limitations
• Complex call flow management
• Unreliable call recording and PCI compliance
• Inefficient administration and dashboards

Our Bespoke Solution:

• Softphones powered by Teams for back-office users
• 8×8 CCaaS solution for 700+ contact centre agents
• User-friendly supervisor workspace and dashboards
• High-quality, consistent user experience
• 7-year call recording with transcription
• PCI Pal SecurePay for compliant phone payments

The Croft Difference:

• Comprehensive call flow overhaul
• Dual contact centre tenant deployment
• Two-tier disaster recovery
• On-site launch support
• Meticulous number consolidation and porting
• Rigorous testing and detailed documentation

Results That Speak Volumes: The Croft team implemented an 8×8 cloud-based solution that addresses remote work challenges, delivers pristine call quality, and boasts 99.999% uptime. Its user-friendly interface simplifies management, while built-in features eliminate the need for unreliable third-party add-ons.

Ready to transform your business communications? Contact our experts today to discover how Croft and 8×8 can elevate your unified communications and contact centre capabilities.