Totally Truro

Totally Truro is a not-for-profit company that is delivering the city’s Business Improvement District and includes projects like ‘Enjoy Truro’ to increase the profile and visitors to the city. A Business Improvement District (BID) is a flexible funding mechanism to improve and manage a clearly defined commercial area and there are over 400 businesses in Truro that are included in the scheme.

The Challenge

Totally Truro approached Croft based on referrals from existing Croft customers. They recognised that the value Croft could provide by way of technical expertise and responsiveness was important to their business. In particular, Totally Truro needed their IT to support communications and collaboration between staff who were working off-site, from home and at flexible hours of the day – often not in the office at the same time.

The Solution

How Croft supported Totally Truro:

• Implemented Microsoft 365 to support flexible and remote working
• Email communications, data storage plus, file and calendar sharing online
• Technical advice and ongoing support
• Secure and managed backup service to reduce the risk impact of any downtime or lost data

The first thing we noticed is that it’s invisible, invisible in a good way though. Basically, it’s no hassle. We need systems that work and Croft provide a very professional set-up that is responsive and helpful. Anything we have needed, and any queries we had, have been dealt with by your technical support quickly and effectively plus, you don’t make us feel like idiots whatever our question. We’re not technical, so it’s great to be put at ease and speak to someone who knows how to help.

Neil Scott, Manager of Totally Truro