Croft Awarded 8×8 EMEA Partner Solution of the Year 2024
We're excited to announce that Croft has been named 8x8 EMEA Partner Solution of the Year! This prestigious award recognises our team's exceptional skill and innovation in implementing unified communications and contact centre solutions.
In a field brimming with strong contenders, Croft emerged as the clear frontrunner, as Oliver McCleery, 8x8 Channel Account Manager, explains. “Croft delivered an incredible win in the enterprise sector,” he said. “Not only did they secure an upfront deal for 8x8 UC, CCaaS, Voice for Teams and SecurePay, they also laid the groundwork for future expansion. Croft also designed and delivered the solution, working in partnership with 8x8 Expert Services which was a key element of the deal.”
Our winning project? A large-scale, multi-country deployment for a major enterprise client. We tackled complex challenges head-on, delivering a comprehensive solution that transformed their operations.
The Client's Challenges:
- Remote work limitations
- Complex call flow management
- Unreliable call recording and PCI compliance
- Inefficient administration and dashboards
Our Bespoke Solution:
- Softphones powered by Teams for back-office users
- 8x8 CCaaS solution for 700+ contact centre agents
- User-friendly supervisor workspace and dashboards
- High-quality, consistent user experience
- 7-year call recording with transcription
- PCI Pal SecurePay for compliant phone payments
The Croft Difference:
- Comprehensive call flow overhaul
- Dual contact centre tenant deployment
- Two-tier disaster recovery
- On-site launch support
- Meticulous number consolidation and porting
- Rigorous testing and detailed documentation
Results That Speak Volumes: The Croft team implemented an 8x8 cloud-based solution that addresses remote work challenges, delivers pristine call quality, and boasts 99.999% uptime. Its user-friendly interface simplifies management, while built-in features eliminate the need for unreliable third-party add-ons.
Ready to transform your business communications? Contact our experts today to discover how Croft and 8x8 can elevate your unified communications and contact centre capabilities.