Client Hub
Client Hub

Business Analytics

Give your business the competitive edge with the proactive, data-driven decision-making power of Croft’s business analytics solutions. Turn the availability of your data into actionable insights that can boost your business’s overall performance and improve customer satisfaction.

Croft have been amazing - I can’t recommend them highly enough. Unlock the power of informed decision-making with robust business analytics. In today's data-driven world, your company's success hinges on leveraging critical insights.  

Jessie May
Jayne Short

Unlock the power of informed decision-making with robust business analytics. In today's data-driven world, your company's success hinges on leveraging critical insights. 

By implementing comprehensive monitoring and reporting systems, you'll gain a clear view of your business landscape, allowing for strategic planning and execution. Visualising call data transforms raw information into actionable intelligence, empowering your team to boost productivity and streamline operations. 

Embrace the analytics advantage and watch your business’s efficiency soar as you make data-informed decisions. Don't let valuable data slip through your fingers – harness its potential to drive growth, optimise processes, and stay ahead of the competition in an ever-evolving marketplace.

With the right analytical tools in place, you can identify trends, forecast future performance, and uncover new opportunities for success. Business analytics is an important investment to ensure your business thrives in today’s competitive environment.

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Business Analytics solutions

Croft’s Business Analytics solutions ensure your business can harness the power of raw data to make positive decisions that drive success. Our comprehensive monitoring and reporting tools give you insight into every aspect of your business, revealing valuable patterns, trends, and possible missed opportunities. Our solutions give you a competitive edge in a fast-paced, data-driven world. By helping your business to remain agile and informed, they allow you to respond to changes in your market effectively and with confidence. With Croft’s Business Analytics solutions, you can make data-driven choices that contribute to your business’s long-term success.

Our Business Analytics solutions include:

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Call Recording

Enhance customer service, train staff, ensure compliance and resolve disputes with our call recording software that integrates with on-premise and hosted phone systems.

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Transcription

Transcribe voice or video calls into written format in real-time, enabling easy data search, issue identification, customer feedback collection, training, and legal documentation.

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MS Teams Analytics

Gain actionable insights into your team’s usage of Microsoft Teams, enabling you to make better decisions, improve customer engagement, troubleshoot call quality and maintain compliance.

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Discover our innovative Contact Centre solutions

Enhance customer experience with our contact centre solutions, offering multi-channel support via chat, email, social, phone, or video – boosting efficiency, productivity, and satisfaction.

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Accreditations

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Testimonials

What our clients say

The staff were happy using Mitel technology from the outset. The only thing I regret is that we didn’t do it sooner! Mitel and Croft solutions are very responsive and I would highly recommend them.

Gloucestershire College

Shane Elliot, Network Manager

We were pleasantly surprised by Croft’s consultative approach because we’re used to aggressive sales tactics… Their relaxed yet timely responses were a breath of fresh air. Croft first looked at our whole estate and worked with us to identify improvements to processes and also identify cost savings. It’s not a supplier/buyer relationship, it’s a partnership and we look forward to working with Croft for many years to come.

BoConcept

Our legacy system worked well but there were two improvements we really wanted to make. Our staff needed the system to have the flexibility to be able to switch locations and still have the accessibility they would have when in the office. Our call charges were also another issue highlighted, and working with Croft to introduce SIP trunks significantly reduced our network services outlay.

Price’s Patent Candles Ltd

Nik Gazis, IT Manager

We had a culture where we were slightly reluctant to change. But Croft held our hand through the entire upgrade process, and we are delighted with our new phone system. It was all so easy with Croft, and if I’m honest, I wish we’d done it sooner!

Gloucestershire County Cricket Club

Joe Kaniecki, GCCC Head of Partnership

Croft have been amazing – I can’t recommend them highly enough. They are always very accommodating and take the time to talk things through. They are also great advocates for Mitel’s technology. This is a huge move for Jessie May, into ‘new world’ technology and it has all been very positive.

Jessie May

Jayne Short, Office Manager

Contact a Croft expert

Discover how Croft can help support your business with our Business Analytics services to reveal valuable patterns, trends, and possible missed opportunities.

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