Client Hub
Client Hub
Croft Hertford office

Contact Centre

Enhance customer experiences with Croft’s innovative Contact Centre solutions. Seamlessly connect through various channels while streamlining communication. Our solutions boost efficiency, reduce costs, and promote agent productivity for increased customer satisfaction.

We were pleasantly surprised by Croft’s consultative approach because we’re used to aggressive sales tactics.

BoConcept

Put your customers first with our innovative contact centre solutions, designed to enhance every interaction. In today’s digital world, customers expect seamless communication through various channels, including chat, email, social media, phone, or video. Our solutions empower your business to connect with customers effortlessly, ensuring they have a positive experience.

By streamlining communications, you can boost efficiency, cut costs and enhance agent productivity with seamless multi-channel support.  Our advanced technology allows your agents to handle enquiries from multiple platforms, providing consistent and timely responses.

Say goodbye to outdated phone systems and embrace solutions that meet the needs of today’s digital-savvy customers effortlessly. With our contact centre solutions, your business will attract and retain customers with exceptional service from anywhere, at any time.

Empower your team and increase customer satisfaction with a system that adapts to your business requirements and nurtures continued relationships.

Create first impressions that deliver results.

Gloucestershire College

Case Study

Gloucestershire College
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Contact Centre solutions

Croft’s Contact Centre solutions are a crucial investment for any business aiming to improve customer engagement and overall experience. By integrating multiple communication channels into a single flexible platform, your business can facilitate seamless connections with customers. Croft offers a comprehensive range of Contact Centre solutions from our trusted partners. This guarantees that there are always options to suit businesses of all sizes, from startups to large enterprises. Our experienced team will identify the best Contact Centre solution that meets your specific needs. Our solutions allow you to consistently deliver exceptional service and foster long-term customer relationships.

Our Contact Centre solutions include the following:

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8x8 Contact Centre

8x8 Contact Centre is a complete cloud contact centre solution that makes it easy to collaborate with agents and transform customer experiences. 8x8 offers insightful reporting tools and seamless integration with leading applications for improved effectiveness.

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3CX Contact Centre

3CX Contact Centre, improves customer service and sales through advanced call centre features like real-time reporting, queue strategies, CRM integration, call recordings, and customisable call flows.

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Microsoft Teams Contact Centre

Microsoft Teams Contact Centre streamlines communication and collaboration with its integrated contact centre features, enabling enhanced customer engagement, efficient call management, and seamless workflow automation.

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Mitel/Unify Contact Centre

Using intelligent routing, real-time analytics, and seamless integration, Mitel Unify Contact Centre enables businesses to improve the quality of their service across multiple communication channels.

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PCI Pal

PCI Pal is a secure payment solution that allows businesses to take payments from clients over the phone or using digital channels while safeguarding data.

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Optimise your processes with Business Analytics

Unlock informed decision-making with robust Business Analytics. Leverage critical insights, visualise data, and empower your team to boost productivity, optimise processes, and drive growth.

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Accreditations

LRQA Certified logo

Testimonials

What our clients say

The staff were happy using Mitel technology from the outset. The only thing I regret is that we didn’t do it sooner! Mitel and Croft solutions are very responsive and I would highly recommend them.

Gloucestershire College

Shane Elliot, Network Manager

We were pleasantly surprised by Croft’s consultative approach because we’re used to aggressive sales tactics… Their relaxed yet timely responses were a breath of fresh air. Croft first looked at our whole estate and worked with us to identify improvements to processes and also identify cost savings. It’s not a supplier/buyer relationship, it’s a partnership and we look forward to working with Croft for many years to come.

BoConcept

Our legacy system worked well but there were two improvements we really wanted to make. Our staff needed the system to have the flexibility to be able to switch locations and still have the accessibility they would have when in the office. Our call charges were also another issue highlighted, and working with Croft to introduce SIP trunks significantly reduced our network services outlay.

Price’s Patent Candles Ltd

Nik Gazis, IT Manager

We had a culture where we were slightly reluctant to change. But Croft held our hand through the entire upgrade process, and we are delighted with our new phone system. It was all so easy with Croft, and if I’m honest, I wish we’d done it sooner!

Gloucestershire County Cricket Club

Joe Kaniecki, GCCC Head of Partnership

Croft have been amazing – I can’t recommend them highly enough. They are always very accommodating and take the time to talk things through. They are also great advocates for Mitel’s technology. This is a huge move for Jessie May, into ‘new world’ technology and it has all been very positive.

Jessie May

Jayne Short, Office Manager

Transform the customer experience

Want to put your customers first? Our contact centre solutions empower your business to connect with customers effortlessly, ensuring they have a positive experience. Speak to one of our Contact Centre specialists.

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