3CX Partner
Croft is a trusted 3CX Titanium Partner, serving clients across the UK and beyond. We have extensive experience in deploying and supporting the 3CX all-in-one business phone system for organisations of any size.
3CX allows businesses to take control of their communications using an enterprise-level phone system. As a robust VoIP software-based platform, 3CX offers a complete unified on-premise or cloud-based communications solution that supports SIP trunks and IP phones.
It offers features like web conferencing, real-time presence, and softphone apps for desktop and mobile that help to support remote working. 3CX’s intuitive management software helps to simplify administration, cut costs, and remove the complexity of traditional phone systems.
As a trusted 3CX Titanium Partner, we are experts at deploying and supporting the entire range of 3CX communication solutions. Achieving this level of recognition demonstrates our dedication to offering outstanding service and expert support along with tailored solutions that are backed by our comprehensive training.
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Some of our 3CX Clients
Why Choose 3CX?
Unbeatable Savings
3CX is an affordable and flexible phone system for businesses of any size. It allows organisations to select their SIP trunk and provides low-cost licenses and free unlimited extensions. Businesses can also save up to 80% on phone bills, with low SIP rates, no interoffice fees, and free calls for remote workers.
Open Platform
As an open-platform phone system, 3CX puts you in control with no lock-in. You can choose your own phone numbers, SIP trunk, cloud provider, and hardware. Enjoy the added flexibility with the option to deploy 3CX either on-premise or in the cloud.
Deploy Anywhere
3CX allows you to install the system on-premise or virtualise on your existing server. It can be supported on Linux and Windows. Benefit from a fast setup and auto-configuration for phones and SIP trunks, which makes deployment efficient and simple.
Easy to Manage
With easy to manage features, 3CX lets you quickly add and control extensions with minimal effort. Automatic updates and upgrades keep your system up to date, while phone configurations and firmware are tested and supported by 3CX.
Advanced Customer Service Functions
3CX offers advanced customer features that include call queues, IVR, and dedicated call reporting. It integrates with many of the popular CRM platforms and includes a full contact centre with website live chat. The performance of agents can be easily supported with tools like listen-in, whisper, and barge.
Work from Anywhere
Stay connected from anywhere with 3CX’s powerful mobility features. Using modern Android and iOS apps, a web and Windows client, corporate chat and browser-based video conferencing, 3CX helps to keep communication flowing.
Trusted
3CX is trusted by businesses of all sizes in 190 countries for its reliability, flexibility, security, and cost effectiveness.
3CX Cloud Communication Solutions
3CX Platform Overview
3CX VoIP phone solutions offer simple and flexible communications for businesses of any size, with a choice of deploying on-premise or in the cloud.
With 3CX, your phone extension goes wherever you do. Whether you’re using Android, iOS, a web browser, or Windows, the 3CX apps keep you connected anytime, anywhere. Plus, customers can reach out directly via your website using Live Chat, or get in touch through smooth integration with Facebook, WhatsApp, and Microsoft Teams. Stay connected and improve your customer communication with 3CX’s flexible and powerful tools.
3CX can seriously boost productivity and customer service using powerful tools like call queues, IVR, CRM integration, call recording, and detailed reporting. Its intuitive management software and low-cost licensing make it a cost-effective alternative to other phone systems.
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Host your Communications with Croft’s Voice Focus Data Centre
Croft’s Voice Focused Data Centre (VFDC) is an ideal hosting solution, offering flexibility, robust security, and guaranteed voice prioritisation with full SLA and uptime guarantees.
Built on a Hybrid Cloud Stack VM architecture, each Cloud Stack includes 20 Compute Engines, delivering 800 CPU cores, 5.62TB of RAM, and 391TB of storage that ensures high performance and resilience, even during system failures. The infrastructure is supported by diverse power inputs and 2N + 2 air conditioning for consistent cooling. Nightly offsite backups and ISO 27001 compliance ensure data protection, while the optional active-active resiliency setup mirrors 3CX across two locations for maximum uptime and reliability.
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3CX Microsoft Teams Integration
3CX allows businesses to integrate Microsoft Teams with its advanced telephony features, offering the ability to make and receive calls within an existing Teams environment.
This powerful integration means that users can benefit from advanced call features such as call routing, IVR, call recording, and detailed reporting, which Microsoft Teams lacks. Admins can also benefit from 3CX’s simplified management and reporting, which Teams alone cannot offer.
Gaining access to these capabilities will allow your business to improve communications in a flexible and cost-effective way without needing to rely on Microsoft call plans for every user.
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3CX Call Recording and Analytics
3CX phone systems offer built-in call recording and advanced analytics as part of their business phone system and contact centre solution.
Call recording allows users to record calls to support compliance, dispute resolution, and training. Admins can control call recording by extension, with options to record all calls, external calls, or no calls. All recordings can be accessed, managed, and archived using additional advanced tools available through the 3CX recording manager.
Using AI and real-time monitoring, analytics provides in-depth insight into customer interactions, agent performance, call patterns, and volumes. Using this information, you can make data-driven decisions that help to improve customer experiences and optimise workflows.
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Why Choose Croft as Your 3CX Partner?
Croft has recently achieved 3CX Titanium Partner status, the highest level a 3CX partner can attain. This award is only given to the most successful and experienced partners who have a proven track record of deploying and supporting 3CX solutions.
We are now one of eight elite Titanium partners in the UK. This is a huge achievement for us, and we are extremely proud of our dedicated team who ensure the success and ongoing support of our customers’ 3CX phone systems.
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Croft Achieves 3CX Titanium Partner Status
Titanium is the highest partner tier recognised by 3CX, reserved for the most accomplished and experienced partners with a proven track record of successfully deploying and supporting 3CX solutions.
Croft is proud to be one of just eight Titanium partners in the UK. This is an elite distinction awarded only to top-performing partners.
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