8x8
8×8 is an all-in-one communication and contact centre platform that ensures a great customer experience and keeps employees motivated and connected.
8×8 is a leading integrated cloud communications platform provider, trusted by more than one million business users worldwide to empower their workforce while connecting individuals, teams and customers.
They are reshaping the future of business communications with its all-in-one cloud platform, combining contact centre, voice, video, chat, and API integration.
However large or small your business, 8×8’s scalable platform grows with you, reducing costs and maximising agility, while helping you become more resilient and responsive.
Thanks to the programmable APIs and built-in compatibility with major software, 8×8 integrates seamlessly with your preferred way of working, so you’re always open for business.
Croft are a trusted 8×8 partner, covering the whole of the UK, and are experienced in supporting and implementing the entire range of 8×8 unified communication and contact centre solutions.
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More InformationGlobal Service, Local Experience
With strategically located cloud regions, 8×8 offers great global reach and platform reliability. 8×8 helps global businesses to boost employee productivity and enhance customer experiences through desktop and mobile apps, as well as traditional desk phones.
The 8×8 eXperience Communications as a Service (XCaaS) Platform operates across six continents, lowering costs and simplifying communications while ensuring quality, reliability, and security. With PSTN replacement services in over 55 countries, 8×8 allows remote staff and regional offices to make calls just like they would with a traditional local landline, but with the added benefits of 8×8 XCaaS.
55+ Countries
Build a presence and support users in over 50 countries with 8x8
100+ Countries
8x8 offers global support for a range of products and services
24x7x365
10 multi-lingual customer support teams strategically located around the world.
8x8 Benefits
Unified Communications
8×8 combines voice, video, chat, and contact centre features into one platform, streamlining collaboration and communication for teams.
Global Presence
With services available in over 55 countries and a network spanning six continents, 8×8 ensures reliable communication for businesses operating internationally.
Cost Savings
8×8 offers competitive pricing and eliminates the need for multiple communication tools, helping organisations reduce overall costs while enhancing functionality.
High Reliability and Security
The platform boasts a 99.999% uptime SLA and strong security measures, ensuring that critical communications remain reliable and protected.
Scalable
8×8 phone systems easily adapt to the changing needs of businesses, allowing for seamless addition of users and features as the organisation grows.
Enhance Customer Experience
With advanced call handling and analytics tools, 8×8 empowers businesses to deliver superior customer service, improving overall satisfaction and engagement.
XCaaS
The 8×8 eXperience Communications Platform™ (XCaaS) is a leading all-in-one cloud solution that seamlessly integrates contact centre, voice, video, and chat.
By uniting customer and employee experiences on a single platform, it enhances omnichannel interactions with valuable data-driven insights and promotes strong employee engagement, even for those working remotely.
Companies adopting this UC and contact centre integration are seeing significant benefits. These include:*
• 26.5% improvement in customer ratings
• 18% reduction in operational costs
• 22.6% increase in revenue
• 23.1% boost in employee productivity
*Metrigy’s Customer Experience Transformation study
8×8 Unified Communications
Feature-rich cloud business phone systems for any organisation.
8×8 Work offers enterprise-grade PBX features like auto attendant, unlimited global calling, voicemail, flexible call flow rules, and coverage in over 100 countries. It allows you to combine video conferencing, team messaging, and telephony into a single app. You can access team messaging anytime, from any device, and easily switch from group chat to video conference with just one click, making work more efficient. It also includes user presence support for Microsoft Teams.
8×8 for Microsoft Teams
Discover an advanced communications experience for Microsoft Teams, featuring a certified cloud contact centre and an intuitive, cost-effective global PSTN calling solution.
Trusted UCaaS Provider As the leading UCaaS provider for Microsoft Teams Phone, 8×8 is the top choice for trusted communications partners, frequently selected over its competitors.
Integrated Solutions for Microsoft 365 8×8 offers a comprehensive solution that seamlessly integrates with Microsoft 365, enhancing your customers’ experience.
Reliable Voice Communications Enjoy peace of mind with business-critical voice communications backed by a 99.999% uptime SLA, ensuring your business stays connected.
Optimised Total Cost of Ownership (TCO) 8×8’s customised communication solutions help organisations match costs to their specific needs, enabling all users and devices to do more while spending less.
8X8 Contact Centre
A secure, cloud-based contact centre that streamlines agent management and enhances customer interactions.
The 8×8 Contact Centre is a secure and flexible solution that improves employee engagement and operational efficiency for better customer experiences. It offers easy-to-use Reporting and Analytics tools, supports mobility, and integrates with CRM, ERP, and other applications, making customer data management simple within the 8×8 Agent Workspace.
Benefits of 8×8 Contact Centre
Dependable, Simple, and Secure
Maximise agent productivity with a unified platform that offers 99.999% uptime SLA, minimising app confusion.
Collaborative and Engaging
Enhance agent engagement and teamwork to drive operational efficiency and improve customer outcomes.
Focused on Customer Experience
Deliver superior customer interactions with multi-channel support and AI-powered self-service options.
Data-driven Improvement
Unlock agent potential through real-time feedback, smart coaching, and collaborative tools for ongoing development.
8X8 Contact Centre for Microsoft Teams
Effortlessly collaborate with Teams-enabled colleagues to swiftly resolve customer issues.
The 8×8 Contact Centre for Microsoft Teams offers a range of omnichannel features that enhance customer engagement and foster collaboration within your organisation. With voice and digital channel support, intelligent routing, and proactive self-service options, managers can effectively meet customer needs.
This Microsoft-certified solution utilises the Connect Model and provides unlimited voice calling to 48 countries, ensuring regulatory compliance through 8×8 Call Recording. The integration allows agents to easily connect with experts in real time, improving resolution times while encouraging a more engaged and connected contact centre team. Additionally, it features skills-based routing integrated with Teams user presence and seamless connections to applications such as Dynamics 365, Salesforce, Zendesk, and Netsuite.
Croft Wins 8×8 EMEA Partner Solution of the Year 2024 Award
We are thrilled to announce that Croft has been honored as the 8×8 EMEA Partner Solution of the Year! This esteemed award highlights our team’s outstanding expertise and innovation in delivering cutting-edge unified communications and contact center solutions, reaffirming our commitment to excellence and customer success.
Find out more8x8 Integrations
Drive customer success by leveraging integrated partner applications, which seamlessly connect with 8×8 to enhance performance, streamline workflows, and deliver a unified experience across all communication channels.
Get in Touch
Contact our Croft experts to find out how 8x8 can transform your customer experience.
Get in touch
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