Client Hub
Client Hub

Voice Services

Voice services form an integral part of communication and are essential for ensuring the success of your business. To maintain customer satisfaction, it’s essential to ensure all calls are routed correctly, recorded for compliance, and handled professionally.

The staff were happy using Mitel technology from the outset. The only thing I regret is that we didn’t do it sooner!

Shane Elliot
Network Manager, Gloucestershire College

Displaying the correct number, routing calls to the correct person and recording them for compliance are vital to your business's success. In today’s fast-paced business environment, ensuring businesses have effective communication in place is never more important.  

Voice services are the backbone of every business communication system. They're essential for maintaining professionalism, efficiency, and legal adherence. When your customers call, they expect a seamless experience. To ensure this, all calls must be properly routed and tracked to guarantee satisfaction.

By implementing robust voice services for our clients, we streamline operations, enhance the customer experience, and safeguard business interests. Deploying effective voice solutions ensures you never miss an important call, allowing you to build strong client relationships. Don't leave your communication to chance; invest in a solution that keeps you connected, compliant, and in control. 

Gloucestershire College

Case Study

Gloucestershire College
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Voice Service Solutions

Croft’s Voice Service Solutions are essential for businesses wanting to boost their communication and customer engagement. Our Managed Services will maintain your voice infrastructure, providing reliable communication and optimal performance.

Our Inbound and Non-Geographic Number (NGN) solutions will give your business a professional presence regardless of your location and help you reach new customers.

By employing these Voice Services, your business can focus on its core activities while ensuring seamless communication and improved customer satisfaction. With Croft’s comprehensive Voice solutions, you can enhance collaboration, streamline workflows, and ensure your customers receive the best service.

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Croft Managed Services

Croft’s Managed Services ensure your business benefits from reliable communication, data integrity, and optimised performance, enhancing productivity while you focus on your core business activities.

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Inbound/NGN

Our non-geographic numbers eliminate location restrictions, allowing you to choose your location or select an easy-to-remember number that can effectively attract more customers.

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Enhance connectivity with Unified Communications

Communicate from anywhere with Unified Communication solutions that integrate voice, video, and messaging. Choose cloud-based or on-premise systems and enhance productivity with Microsoft Teams integration for seamless collaboration.

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Accreditations

LRQA Certified logo

Testimonials

What our clients say

The staff were happy using Mitel technology from the outset. The only thing I regret is that we didn’t do it sooner! Mitel and Croft solutions are very responsive and I would highly recommend them.

Gloucestershire College

Shane Elliot, Network Manager

We were pleasantly surprised by Croft’s consultative approach because we’re used to aggressive sales tactics… Their relaxed yet timely responses were a breath of fresh air. Croft first looked at our whole estate and worked with us to identify improvements to processes and also identify cost savings. It’s not a supplier/buyer relationship, it’s a partnership and we look forward to working with Croft for many years to come.

BoConcept

Our legacy system worked well but there were two improvements we really wanted to make. Our staff needed the system to have the flexibility to be able to switch locations and still have the accessibility they would have when in the office. Our call charges were also another issue highlighted, and working with Croft to introduce SIP trunks significantly reduced our network services outlay.

Price’s Patent Candles Ltd

Nik Gazis, IT Manager

We had a culture where we were slightly reluctant to change. But Croft held our hand through the entire upgrade process, and we are delighted with our new phone system. It was all so easy with Croft, and if I’m honest, I wish we’d done it sooner!

Gloucestershire County Cricket Club

Joe Kaniecki, GCCC Head of Partnership

Croft have been amazing – I can’t recommend them highly enough. They are always very accommodating and take the time to talk things through. They are also great advocates for Mitel’s technology. This is a huge move for Jessie May, into ‘new world’ technology and it has all been very positive.

Jessie May

Jayne Short, Office Manager

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Contact us today to discover how Croft can help support your business with our Voice Services.

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