Contact Centre Solutions

Attract and Retain Clients with Unparalleled Customer Service from Anywhere, at Any Time
Streamline and Integrate Communications Channels to Increase Efficiency and Reduce Costs
Monitor and Improve Agent Productivity

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Communicate With Customers Seamlessly Across All Channels

Say goodbye to outdated phone systems and allow today’s digital savvy customers to communicate with you via web chat, email, social media, telephone or video call.

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Inbound Contact Centres

Exceed Expectations - Route, track and resolve any customer interactions - however they choose to reach you.

Outbound Contact Centres

Build Even Stronger Relationships - Manage calling records, agent workflow, campaign strategies and more to increase customer engagement, response rates and revenue - all while keeping costs down.

Automate to Save Time & Resources ✓

Interactive Voice Response

Don’t keep your customers waiting on hold. Use virtual assistants to resolve customer queries and route them to specific departments or specialist agents.

Reduce Costs ✓

Cloud-based

Run your call centre without the costs and in-house expertise that other solutions require, so you’re free to focus on your business and its success.

Improve Agent Performance ✓

Workforce Management

Equip your contact centre team with the tools and support they need to excel. Analyse agent staffing levels, reveal customer trends, capture permanent recordings of customer interactions and more.

Customer-First Approach

We seek out the best value for our customers, offering innovative contact centre solutions that are tailored to your specific needs, and that can easily be scaled up as your business grows.

One Monthly, Cost-Effective Bill

Our billing portal gives you complete oversight and control of your contract. Set limits and bill alerts, access up-to-date reports and usage analysis, review historical spend analysis and more.

Single-Point-of-Contact Support

You’ll be assigned your very own Account Manager to answer questions and support with technical issues within three rings, taking the pain out of dealing with multiple suppliers.

Guaranteed Reliability

You'll benefit from excellent connectivity 24/7, even during peak business hours, with disaster recovery plans in place to eliminate any slow connections and downtime.